This client came to us with a broken Tappan washer, caused by an issue with the drain pump. There are a number of issues, including a jammed, clogged, or broken drain pump that could contribute to your washer not working.

We were able to determine the cause of the problem fairly quickly for this client and go their washer back up and running in no time. If you are looking to get your washer repaired, give us a call.

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What the customer reported

The client brought us a broken Tappan washer in Vancouver. Our record doesn’t list a more specific symptom, and a washer with a drain pump fault can show up in different ways, such as water left in the tub after a cycle or a cycle that stalls partway through.

What the diagnosis found

The cause was an issue with the drain pump. A jammed, clogged or broken drain pump can all stop a washer from working, and each one needs a different kind of fix. We were able to work out which was behind this fault fairly quickly, which saved time on the rest of the job and meant the client wasn’t left waiting on a long troubleshooting session.

The part and the repair

We dealt with the drain pump problem and got the washer back up and running. No replacement part is named for this job, so we won’t invent one. We also aren’t going to guess at a model number, since Tappan washers vary.

How long it took

The job is listed at two hours.

How to avoid this fault

Check pockets for coins, hair ties and other small objects before you wash, since they’re a common reason a drain pump jams. If your model has an accessible pump filter, clean it as often as the manual suggests.

Why it matters

The drain pump is a small motor-driven pump that pushes water out of the tub and through the drain hose at the end of the wash and rinse stages. When it fails, the water has nowhere to go, and the rest of the cycle can’t carry on properly.

Many washers have a filter or trap in front of the pump to catch lint and small objects. Where it sits, and how easy it is to reach, depends on the model. Standing water in a washer can also start to smell, so don’t leave a drain problem for weeks. ASAP Appliance Repair is based in Surrey and repairs residential washers across Vancouver and Metro Vancouver.