Return & Refund Policy

Thank you for shopping at ASAP Appliance Repair.
We want you to be completely satisfied with your purchase.
If you are not entirely happy with your appliance parts order, we are here to help.
1. Return Window
You have 30 days from the date you received your item to request a return.
2. Eligibility Criteria
To be eligible for a return, please ensure that:
  • Unused condition: The item must be unused, uninstalled, and in the same condition that you received it. Please note: Electronic components and control boards cannot be returned if they show signs of installation.
  • Original packaging: The item must be in its original packaging with all manufacturer tags, labels, and documentation attached.
  • Proof of purchase: You must provide your order number or invoice proof of purchase.

3. Restocking Fees & Non-Refundable Items
  • Restocking Fee: Canceled parts orders are subject to a 25% restocking fee.
  • Special Orders: Parts ordered under “Special Order Condition” are final sale and are not refundable.
  • Final Sale: Gift cards, clearance items, or items explicitly marked as final sale cannot be returned.

4. How to Start a Return
To initiate a return, please follow these steps:
  1. Contact our customer support team or visit our shop portal at https://asapservice.ca/shop/.
  2. Provide your order number and the specific reason for the return.
  3. If your return is accepted, we will send you instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.
5. Shipping Costs
  • Customer responsibility: You will be responsible for paying your own shipping costs for returning your item, unless the part arrived damaged or defective.
  • Non-refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your payout.

6. Refunds & Processing
Once we receive and inspect your returned part, we will send you an email to notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund (minus any applicable restocking fees) will be processed automatically.

  • Credit: The credit will be applied to your original method of payment within 5–10 business days.

7. Damages and Defective Items
Please inspect your order upon receipt. Contact us immediately at (604) 441-2521 if the item is defective, damaged, or if you received the wrong part, so that we can evaluate the issue and make it right.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us:
  • Phone: (604) 441-2521
  • Address: 6216 128 St., Surrey, BC V3X 1S8
  • Website: asapservice.ca